40 Years of Maximizing Water’s Potential
Happy New Year and Happy 40th Anniversary Watertech! This year marks a very special milestone for Watertech of America as we celebrate our 40th Anniversary. Watertech’s founder Gene Vanden Heuvel started Watertech with a goal of being the best water treatment company in the Midwest; but more importantly to always provide superior customer service. He believed in treating his customers and staff like family. He would be extremely proud to know some of the same customers we began serving in 1980 are still with us today, and that we still strive for the same basic principles of honesty and integrity that the company was founded on. We recently spent time reflecting on how we work as a team, and quantifying how our customers perceive our relationship.
Our Mission and Values
As we approached our 40th year we reflected on our mission and core values to make sure they still clearly define who we are as a company. Watertech’s mission is to create unmatched customer experiences while maximizing water’s potential. This is a tall order. As a team we strive for a specific set of core values that define who we are and help drive this mission:
Watertech Core Values
- WE TAKE OWNERSHIP
We are accountable to ourselves, our team and customers. We empower our employees to go to any length to help our customers and each other succeed.
- WE ARE PROFESSIONALS
Relationships are built on trust. Good communication, honesty and integrity are cornerstones of how we work.
- WE ARE NEVER SATISFIED
We are always moving forward.We work hard, stay curious, and continuously grow and learn to provide the best value to our customers and improve how we do business.
- WE ARE A TEAM
We are better together.As employees, customers or partners in the industry – we are better when we work together, learning from each other and relying on one another to do their part to achieve our shared goals.
- WE WORK HARD AND HAVE FUN
We believe in enjoying the journey. We truly love what we do and work hard to provide the best service to our customers. We also believe in balancing our work ethic with plenty of fun along the way. A happy team is a successful team!
But how do our customers see us?
It is one thing to talk-the-talk about mission, values and providing superior service, but we also wanted to walk-the-walk and hear from those who matter most – our customers. The only way to ensure we are continually improving is to reach out, ask the right questions, and to listen. We chose an independent firm to ask our customers how likely they would be to recommend our services to others. The result of this exercise is called a Net Promoter Score (NPS). NPS is a score used world-wide to track customer satisfaction. Scores that range from zero to 30 are considered good, 30-70 excellent, and anything above 70 is considered “World-Class.” Watertech is proud to share that our customer feedback resulted in a top score of 77.8%.
Watertech’s NPS is “World-Class”
Finding that our customers' feedback resulted in a World Class rating was helpful to confirm we are meeting customer expectations. Hearing about the things we can do to improve motivates our team to strive for more and continually to do better!
Call, Email, Text – We always want to hear from you!
There is no need to wait for a survey to talk to us; reach out and let us know how we can help maximize water at your facility, or just say hello. Call your Watertech representative directly or our main number at 414-425-3339 / firstname.lastname@example.org. We thank you for your continued business, trust, and confidence to serve your facility. We are happy to be on this journey with you. Cheers to 2020 and the next 40 years!
Are you willing to share a Watertech memory, thought or comment on video? Here is your opportunity to score a new YETI mug!
As part of our 40th Anniversary celebration we are hoping to share comments and memories from our past on social media and in our monthly newsletter. Our customers are our history, so we would love to hear from you! If you have worked with Watertech at any point from 1980-present, we hope you will take a few minutes to share a short video with us. Ideally the video should be 30 seconds or less. If we use your video on social media or in our newsletter, we will send you a YETI mug with the Watertech logo engraved on the back. We look forward to seeing what you've got! Please send videos to email@example.com.