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40 Years of Maximizing Water’s Potential
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40 Years of Maximizing Water’s Potential 
Happy New Year and Happy 40th Anniversary Watertech! This year marks a very special milestone for Watertech of America as we celebrate our 40th Anniversary. Watertech’s founder Gene Vanden Heuvel started Watertech with a goal of being the best water treatment company in the Midwest; but more importantly to always provide superior customer service. He believed in treating his customers and staff like family. He would be extremely proud to know some of the same customers we began serving in 1980 are still with us today, and that we still strive for the same basic principles of honesty and integrity that the company was founded on. We recently spent time reflecting on how we work as a team, and quantifying how our customers perceive our relationship. 

Our Mission and Values
As we approached our 40th year we reflected on our mission and core values to make sure they still clearly define who we are as a company. Watertech’s mission is to create unmatched customer experiences while maximizing water’s potential. This is a tall order. As a team we strive for a specific set of core values that define who we are and help drive this mission: 

Watertech Core Values
  • WE TAKE OWNERSHIP
    We are accountable to ourselves, our team and customers. We empower our employees to go to any length to help our customers and each other succeed. 
  • WE ARE PROFESSIONALS
    Relationships are built on trust. Good communication, honesty and integrity are cornerstones of how we work.
  • WE ARE NEVER SATISFIED
    We are always moving forward.We work hard, stay curious, and continuously grow and learn to provide the best value to our customers and improve how we do business. 
  • WE ARE A TEAM
    We are better together.As employees, customers or partners in the industry – we are better when we work together, learning from each other and relying on one another to do their part to achieve our shared goals. 
  • WE WORK HARD AND HAVE FUN
    We believe in enjoying the journey. We truly love what we do and work hard to provide the best service to our customers. We also believe in balancing our work ethic with plenty of fun along the way. A happy team is a successful team! 
But how do our customers see us?
It is one thing to talk-the-talk about mission, values and providing superior service, but we also wanted to walk-the-walk and hear from those who matter most – our customers. The only way to ensure we are continually improving is to reach out, ask the right questions, and to listen. We chose an independent firm to ask our customers how likely they would be to recommend our services to others. The result of this exercise is called a Net Promoter Score (NPS). NPS is a score used world-wide to track customer satisfaction. Scores that range from zero to 30 are considered good, 30-70 excellent, and anything above 70 is considered “World-Class.” Watertech is proud to share that our customer feedback resulted in a top score of 77.8%.  

Watertech’s NPS is “World-Class”  



Finding that our customers' feedback resulted in a World Class rating was helpful to confirm we are meeting customer expectations. Hearing about the things we can do to improve motivates our team to strive for more and continually to do better!   

Call, Email, Text – We always want to hear from you!
There is no need to wait for a survey to talk to us; reach out and let us know how we can help maximize water at your facility, or just say hello. Call your Watertech representative directly or our main number at 414-425-3339 / info@watertechusa.com. We thank you for your continued business, trust, and confidence to serve your facility. We are happy to be on this journey with you. Cheers to 2020 and the next 40 years!




Are you willing to share a Watertech memory, thought or comment on video? Here is your opportunity to score a new YETI mug!


As part of our 40th Anniversary celebration we are hoping to share comments and memories from our past on social media and in our monthly newsletter. Our customers are our history, so we would love to hear from you! If you have worked with Watertech at any point from 1980-present, we hope you will take a few minutes to share a short video with us. Ideally the video should be 30 seconds or less. If we use your video on social media or in our newsletter, we will send you a YETI mug with the Watertech logo engraved on the back. We look forward to seeing what you've got! Please send videos to lisa@watertechusa.com. 

 
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Articles
Big Cup Golf - Ukraine Benefit
Happy to sponsor and be part of the Big Cup golf event to benefit Ukraine 
Watertech Collects 504lbs for Feeding America
Watertech Supports Feeding America of Eastern Wisconsin 
Save up to 15% on energy costs. EndoTherm can be installed into ANY hydronic heating, process, and chilled loop system. 
Technical document with tips for reopening a building after closure. 
An article from Water Conditioning & Purification that highlights various filtration media, their performance properties and best applications. 
Tufts University School of Medicine found that more than 617,000 hospitalizations from 1991 to 2006 were related to three common opportunistic waterborne pathogens. 
Download the annual surveys from the CDC's National Healthcare Safety Network. 
Watertech is Proud to Support CW4K
Watertech is Proud to Support CW4K 
CMS says WMP's are necessary to be compliant. 
CMS Memo to State Survey Directors 
This toolkit is designed to help people understand which buildings and devices need a Legionella water management program to reduce the risk for Legionnaires’ disease. 
3 Key factors to consider when feeding an emulsion polymer. 
Legionaires' Disease – A problem for health care facilities. 
WTeService Learn More About v3.0
Exciting new updates to WTeService. 
CWT Brochure
When you see CWT you have one of the industry’s best working for you. 
Certified Water Technologists Code of Ethics 
AWT Environmental Statement
AWT Environmental Statement The Association of Water Technologies (AWT) is an association of over 500 U.S. and international water treatment companies that provide water treatment programs for many diverse institutional, commercial and industrial water users. 
An article from Forbes addressing the importance of water to utility industry executives. 
A guide describing a process for assuring that building design intention matches actual energy consumption. 
Map of the U.S. identifying the hardness of water in milligrams per liter in specific locations. 
Guidelines to improve boiler performance allowing you to achieve more cost effective maintenance of a steam system. 
Five examples of how a plate heat exchanger can provide benefits for process heating applications. 
Legionella guide from the World Health Organization. 
Environmental Protection Agency rules governing large and small boilers used at area source facilities. 
Causes and solutions to fouling in heat exchangers.  
Strategies to optimize heat exchanger efficiency. 
Identifying problems that a good water management system can control. 
Boiler logging will reduce accidents, downtime, and equipment loss. 
Scale in boiler water systems is a very common issue. Consult with water treatment specialists to treat and prevent it.  
A list of instrument readings to be taken daily and recorded in your boiler log. 
Energy management basics that should be a part of your everyday checklist routine. 
Partial listing of sizing and installation highlights for steam pressure system safety valves. 
Guide to achieving 50% energy savings toward a net-zero energy building. 
A guide to understanding chemical water treatment in cooling and boiler water systems. 
A brief guide to better understanding boiler water conductivity. 
Information for proper fall shutdown of cooling equipment. 
Decrease your energy costs by using these proven effective guidelines. 
Solutions for water use and energy reduction in order to increase your bottom line and protect the environment. 
Ideas to limit water use in ethanol production utilizing a "reduce, reuse, recycle" frame of mind. 
Understanding our water footprint in order to better conserve water. 
Filtration using step-down particle retention can help reduce operating costs and achieve cleaner solutions. 
Innovative chemistries, optimization of systems and water conservation as these topics relate to scale, corrosion and microbiological prevention. 
Benefits of online benchmarking systems for facilities management. 
Knowing the cost of steam to improve your bottom line. 
Understanding energy metrics to limit energy use. 
New ways to save water in dairy processing. 
Energy reduction strategies for optimizing your bottom line. 
Five helpful tips for integrating environment, health and safety into company culture. 
Different selections of pumps for boiler water applications. 
Reduce your blowdown need to zero and cycle water without limit. 
Identifying key components of the boiler system and how water chemistry relates to Key Performance Indicators.  
Piping dead-legs, source of plant maintenance and safety incidents. 
Necessary steps that need to be taken prior to starting boilers after a lay-up period. 
Ice control and different ice formations in various types of cooling towers. 
Important connections and opportunities between water and energy. 
Guidelines for maintaining optimal water quality in evaporation cooling equipment. 
A checklist for monthly cooling tower maintenance. 
Table of conversion factors. 
10 ways that you can save time and money, prevent litigation and illness, and maybe even save a life as they relate to Legionella.  
Free cooling helps you reduce refrigeration energy consumption by using evaporative cooling equipment to produce chilled water in cool weather. 
Explaining the different types of boiler logs, what these logs can tell you, and who is all responsible for these logs. 
Benefits of using liquid polymers in water-treatment applications and accommodating their unique characteristics. 
Criteria you should consider when evaluating your next cooling tower purchase. 
Tips from Chemical Processing to make fullest use of its hot water, and thus cutting energy consumption. 
Part 1 - Describing some potentially catastrophic events that power and recovery boilers are prone to if not properly maintained. 
Part 2 - Describing some potentially catastrophic events that power and recovery boilers are prone to if not properly maintained. 
Part 3 - Describing some potentially catastrophic events that power and recovery boilers are prone to if not properly maintained. 
General water management guide for facility managers. 
Strategies for reducing energy savings in large office buildings by up to 50%. 
Sustainable and operational benefits of molded, HDPE cooling towers. 
Maintenance requirements to prevent scale from occurring in your boiler. 
Optimization efforts taken by several chemical manufacturers to reduce their water footprint.  
Understanding the key components of cooling towers and how to improve water efficiency. 
How to prevent/minimize Legionella in your water systems. 
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The food and beverage industry is growing, and the demand for water treatment is growing with it.  
This is a great time to review accomplishments and plan for the new year.  
A few adjustments to your boiler or cooling system can save a significant amount of energy.  
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Advanced water treatment sensors can improve system performance. 
Cooling tower cleanings are essential for maintaining a safe and healthy cooling system.  
Boiler inspection time is validation time. This is the best opportunity to see how your water treatment program is working.  
Now is the time to ensure your system's HVAC coils are freeze protected and working properly. A frozen coil not only causes water damage, there is also the replacement cost and downtime for repairs when it is least convenient. 
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Watertech offers products and solutions to help meet your sustainability efforts.  
Use these calculations to help determine if it might be time to consider using an Anti-Scalant. 
HVAC cooling tower shutdown and cleaning recommendations from Watertech, OSHA, CDC and CTI.  
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Filming agents prevent scale and corrosion by forming a protective layer on all metal surfaces. 
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Water and energy are very much interrelated and dependent upon one another, this co-dependency is called the Water-Energy Nexus. 
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Making changes in how you use salt in your facility can help protect our fresh water resources, and potentially reduce your operating costs.  
Softeners are a critical component to the water treatment system. They help remove minerals to reduce scale and build-up in piping and heat transfer equipment. 
Sloppy sludge is a challenge in wastewater treatment. It pays to be informed on treatment equipment and how chemicals can impact this process. 
Having a team that has been trained in proper safety procedures and practices ensures not only their own safety, but also the safety of customers. 
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Have You Hugged Your Boiler Today?
How you maintain and operate your steam boiler has a direct effect on the amount of energy, water and chemicals it uses. 
This article outlines a few common problems that can damage or destroy a boiler. Providing proper water treatment and regular maintenance can help prolong equipment life.  
Industrial facilities use large amounts of fresh water. By reducing water usage, facilities also achieve reduced energy cost, chemical cost savings, and other benefits. 
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Sanitizers are required in food and beverage facilities. Choosing the right sanitizer can impact wastewater treatment.  
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Choosing the right biocide saves money, by reducing downtime and maintenance costs, and increasing production efficiency.  
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Bioaugmentation can be a game-changer for wastewater management, breaking down organic matter and cleaning up waste streams.  
A comparison of feedwater tanks and deaerators for storing and treating boiler feedwater. 
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A site audit can identify ways to reduce water, chemical, and energy usage.  
Watertech an Exhibitor at the 2016 WHEA Technical Exhibition
Watertech is an exhibitor at the 2016 WHEA Technical Exhibit in Green Bay 
Automation allows facility managers and water system operators to be more efficient.  
Driving down the cost of water through initiatives that reduce and recycle water is good for business and good for the environment.  
Lombardi Walk/Run To Tackle Cancer
Vince Lombardi Walk/Run to Tackle Cancer - Milwaukee 
Between the price volatility of water, a growing concern for freshwater supply, and the necessity of water use in production processes, maintenance, and human consumption, it can be difficult for business owners and facility managers to manage water use in a way that is both good for business and good for the environment.