compatibility in a water treatment partner can be empowering. When you
share a vision with someone you also can depend on, consult with, and
know has your best interest in mind, you are going places. It’s not just
about the warm-fuzzies that communication and trust bring to the table,
it’s about achieving results that raise your facility to superstar
took our 30-plus years of experience with hundreds of clients to create
this list of questions you should ask yourself when searching for that
- Do they offer all of the capabilities you need? First and
foremost, your potential water management partner should be able to
deliver solutions in the breadth and depth you want for your business.
This includes the level of expertise you are looking for; equipment your
facility needs in the future; support for the equipment you already
have; chemical supply; testing and monitoring; analysis; and their
general approach for taking corrective action.
- Do they have that personal touch? Water management is not a
nameless, faceless service. After all, production efficiency and
employee safety depend on the quality of your water management program.
With a responsibility like this, your water treatment partner should
know you and your company by name when you give them a call or walk
through their doors.
- Will you have VIP status? You don’t have to be the largest
client to get special treatment. Choose a partner who considers every
customer a key part of their business no matter if an operation is small
or large. They are willing to do what it takes to get the job done for
you, not for their bottom line, not for the sake of their stockholders.
- Do they simplify the process? All the bells and whistles are
just noise if in the end you are left with the most challenging part of
the job. If you don’t have in-house power plant experts who can install,
maintain, and service new equipment, you’ll need your water management
partner to provide these full-service solutions for you.
- Are you a good fit for them? Who is the ideal client for your
potential partner, and do you fit that profile? The answer to this
question can indicate the sustainability of the relationship. If a
solutions provider regularly offers new technologies to the marketplace
and you are open to learning about their value for your business, there
could be a match. If a water treatment company prides itself on customer
service the same way you do with your clients, another match.
like any successful relationship, the key to finding the perfect match
starts with taking ownership of who you are and who you want to be. That
means understanding what you need to do to optimize your water
management program, making an internal commitment, and bringing on a
partner who will support you and guide you along the way.